Fast responses & troubleshooting
Help
Center
FAQ
Frequently Asked
Questions
If you need the Certificate or the Installation Manual (IM) of a Tecnovideo product, you have to send a request to techsupport@tecnovideocctv.com.
Ex-Proof Standards in force pose serious
limitation on what can and what can't be done on certified equipment.
There are many issues to be taken into account during repairs and
replacement, with a special attention to traceability. As a rule of
thumb, only Tecnovideo personnel is allowed to perform repairs and
replacement.
There are some exceptions to the above. Customer may replace (only with
Tecnovideo original spare parts):
- wiper blades;
- wiper mechanism assemblies;
- sunshields:
- toroidal transformers;
- PCBA;
- cables.
Camera modules can be replaced only with same models, unless in written
approved by Tecnovideo. In case of camera module replacement, Tecnovideo
must be notified with updated Serial Number. All replacement of
electrical components (cameras, PCBAs, transformers, ...) for FM
Approved products must be performed in Tecnovideo's premises.
A special note: whenever a flamepath gets damaged/scratched/dented, the
unit must be shipped back to Tecnovideo for repair. Damaged flamepaths
will void the certification and introduces a serious explosion
risk.
Please refer to technical support (techsupport@tecnovideocctv.com)
for further details.
You have to check the external label of the unit. There you will find specified the power supply that you must use. If the product label is not readable anymore, please send a request to techsupport@tecnovideocctv.com.
Yes, TXP/TSP models can be installed upside down. For further details, please send a request to techsupport@tecnovideocctv.com.
The default IP for Tecnovideo cameras is
as follow.
TV2/TV4/TV10 models: 192.168.1.250.
TIxx/TV32xx/TV800 models: 192.168.1.108.
In case of Dual PTZ, default
IP are: 192.168.1.250 and 192.168.1.251.
WP10EX pipe material is black antistatic
polyurethane, UV resistant.
WP10EX diameters are:
External: 6,0 mm
Internal: 3,9 mm
WP10 pipe material is Polymer.
WP10 diameters are:
External: 6,5 mm
Internal: 4,0 mm
Considering the capacity of the washer
tank, the outlet pressure and the duration of the cycle:
5 liters washer systems can perform approx 200 cycles of 5 seconds (with
auto off).
10 liters washer systems can perform approx 400 cycles of 5 seconds
(with auto off).
25 liters washer systems can perform approx 1000 cycles of 5 seconds
(with auto off).