COVID-19 UPDATE

2nd April 2020

Dear Clients and partners,

In order to mitigate COVID-19 outbreak, the Italian Government has decided to prolong the temporary closure of all the "non strictly essential Businesses" including ours, up until the 13th April 2020.

In the meantime, our staff will continue to work from home to ensure service continuity and support to clients. Despite our manufacturing and logistic departments will be closed, we continue to welcome enquiries and orders! Our team is operative and offers fast responses regarding quotations, troubleshooting and technical support.

Cause and effects

The epidemic spreading caused by "force majeure" is having a worldwide impact. As it involves entire supply chains, there could be some delays, inevitably causing a domino effect. Despite the current situation is out of our hands, we are working closely with our suppliers to find alternative solutions, to serve our clients with the same commitment and speed.

Lead times and New orders

Once the Italian Government will allow our production plant to re-open, we endeavour to deliver the programmed and new orders within the scheduled time, working overtime if required. We reassure you that we will do all that is in our power in order to minimize inconvenience to our clients.

Updates

We will continue to provide updates as the situation evolves. Despite numbers are gradually decreasing, we invite everyone not to underestimate Covid-19 outbreak and to take all the preventive measures in order to be safe.

Should you require any further information or assistance, please do not hesitate to get in touch!

Best wishes,
Tecnovideo Team